GEDO'S FARM may collect information that customers provide when placing an order, submitting an inquiry, requesting support, or interacting with the website.

• Name and contact information.
• Telephone number and email address.
• Delivery area and physical address.
• Order products, quantities, totals, and status.
• Customer notes and support communications.
• Wholesale or business inquiry information.
• Technical information needed for website security and operation.

The current website checkout uses Cash on Delivery and does not request or store payment-card information.

When online payment methods are introduced, the privacy policy will be updated to explain the payment providers involved and how payment information is processed.

• Create, confirm, prepare, and deliver orders.
• Contact customers regarding their orders.
• Provide customer service and respond to inquiries.
• Manage cancellations, returns, exchanges, or complaints.
• Prevent abuse, fraud, and unauthorised activity.
• Maintain website security and reliability.
• Meet accounting, tax, regulatory, or legal obligations.
• Improve products, services, and the customer experience.

Information may be shared only where reasonably necessary to operate the business, complete an order, provide the website, protect users, or comply with legal obligations.

• Delivery and logistics providers.
• Website hosting and database providers.
• Technology, security, and support providers.
• Professional advisers and service providers.
• Government or regulatory authorities where legally required.

GEDO'S FARM does not intend to sell customer personal information as a product.

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

No website or electronic storage method can guarantee absolute security. Customers should avoid sharing order details or private information with unauthorised parties.

Information is kept only for as long as reasonably necessary for order fulfilment, customer support, dispute resolution, security, record keeping, and applicable legal obligations.

Different categories of information may be retained for different periods.

Subject to applicable law and valid exceptions, customers may request:

• Confirmation of whether their information is being processed.
• Access to personal information held about them.
• Correction of inaccurate or incomplete information.
• Deletion of information where legally permitted.
• Withdrawal of consent where processing depends on consent.
• Information about how their data is used or shared.

Requests may require identity verification before they can be processed.

The website may use essential storage, cookies, or similar technology to maintain cart functionality, security, navigation, and website performance.

Additional analytics or advertising tools should not be activated without updating this policy and providing any legally required notice or consent controls.

The website is intended for customers able to place a valid purchase order. Children should not submit personal information or place orders without appropriate parental or guardian involvement.

This policy may be updated when the website, business operations, service providers, payment methods, or legal requirements change.

The most recent version will be published on this page with its updated date.

Questions or requests relating to personal information can be submitted through the Contact page.